Privacy Policy

Last Updated: June 8, 2026

This Privacy Policy applies to all services provided by Clara & Mae Naples, reachable via info@mae-clara.com and located at 875 5th Avenue South, Naples, FL 34102, United States. We respect your privacy and handle all personal information you provide to us confidentially and in accordance with applicable privacy laws.

1. Information We Collect

We collect personal information that you provide when placing an order, creating an account, or contacting our customer service team, including:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information (processed securely by our payment providers and not stored on our servers)
  • IP address and device/browser information
  • Order and transaction history
  • Information regarding your activity and behavior on our website (through cookies)

2. Purpose of Processing

We use your information to:

  • Process, ship, and invoice your orders
  • Provide customer service and support
  • Send order updates, tracking information, and relevant communications
  • Improve our website, products, and services
  • Prevent and detect fraud and misuse
  • Send marketing communications when you have provided consent

3. Legal Basis

We process your personal information based on:

  • The performance of a contract (your order)
  • Your consent (for example, marketing communications)
  • Legal obligations (such as tax and accounting requirements)
  • Our legitimate interests (such as fraud prevention and service improvement)

4. Sharing Information with Third Parties

We only share your information when necessary to provide our services, including with:

  • Payment providers
  • Shipping and delivery partners
  • Suppliers involved in processing and shipping your order
  • Analytics and marketing service providers (where applicable and in accordance with your cookie preferences)

We never sell your personal information to third parties.

5. Data Retention

We do not retain your personal information longer than necessary for the purposes described above or as required by applicable laws, including accounting and tax obligations.

6. Cookies

Our website uses cookies to improve functionality, analyze visitor behavior, and support marketing activities. Please refer to our Cookie Policy for more information. You may manage your preferences at any time through our cookie banner or your browser settings.

7. Security

We implement appropriate technical and organizational measures to protect your personal information against loss, misuse, unauthorized access, disclosure, alteration, or destruction. All payments are processed through secure SSL-encrypted connections.

8. Your Rights

You may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict processing
  • Object to certain processing activities
  • Withdraw consent at any time
  • Request data portability

To exercise any of these rights, please contact us at info@mae-clara.com.

9. Contact Information

Clara & Mae Naples
875 5th Avenue South
Naples, FL 34102
United States

Email: info@mae-clara.com