Terms & Conditions

Last Updated: June 8, 2026

These Terms & Conditions apply to all purchases made through the Clara & Mae Naples website, located at 875 5th Avenue South, Naples, FL 34102, United States, and reachable via info@mae-clara.com.

1. Acceptance of Terms

By placing an order through our website, you agree to these Terms & Conditions, as well as our Return Policy, Shipping Policy, Payment Policy, Privacy Policy, and Cookie Policy.

2. Product Information

We make every effort to ensure that all product descriptions, images, and information are accurate and up to date.

Please note:

  • Colors may vary slightly depending on your screen settings.
  • Typographical errors, pricing errors, and inaccuracies may occasionally occur.
  • No rights can be derived from obvious errors or mistakes.

3. Orders & Payment

Orders will only be processed once full payment has been received.

Available payment methods may vary depending on your country and may include:

  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Other secure payment methods

Customers are responsible for ensuring that their selected payment method is available in their region.

4. Processing & Delivery

  • Order processing time: 1–3 business days
  • Shipping time after dispatch: 5–10 business days depending on destination

Some products may be shipped directly from our supplier’s fulfillment facility in China.

Estimated delivery times are provided as guidelines only. Delays caused by customs inspections, holidays, weather conditions, or carrier disruptions do not entitle customers to cancel orders or request refunds.

5. Returns & Cancellations

Please refer to our separate Return Policy for full details.

Orders cannot be canceled once they have entered processing.

Refund requests, disputes, or chargebacks may not be initiated before the order has been delivered and received.

6. Limitation of Liability

We are not responsible for lost, stolen, or damaged packages when tracking confirms successful delivery to the address provided by the customer.

Our liability shall never exceed the purchase price of the item in question.

Customers are responsible for ensuring that shipping information is entered correctly at checkout.

7. Intellectual Property

All content on this website, including but not limited to:

  • Text
  • Images
  • Logos
  • Product descriptions
  • Branding
  • Website design

is the property of Clara & Mae Naples and may not be copied, reproduced, distributed, or used without prior written permission.

8. Complaints Procedure

Complaints may be submitted by email to:

info@mae-clara.com

We aim to respond within 5 business days.

For complaints regarding sizing, quality, defects, or damaged items, customers must provide:

  • Clear photographs
  • A detailed description of the issue
  • Their order number

9. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of the United States.

Any disputes arising from these Terms & Conditions shall be submitted to the competent courts of Florida, unless otherwise required by applicable law.

Contact Information

Clara & Mae Naples
875 5th Avenue South
Naples, FL 34102
United States

Email: info@mae-clara.com